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Connecting to TikTok Lead Generation


You can connect Privyr to TikTok to receive new leads submitted via TikTok Lead Generation in your Privyr account. This gives you instant new lead alerts and automatically creates the leads in your client list so you can immediately contact them.

Note that you’ll need to have a TikTok for Business account to set up this integration.

Connecting to TikTok

Connecting your Privyr account to TikTok takes less than 30 seconds, via the instructions below:

  1. On the Privyr desktop website, click on your Integrations tab
    • If you’re using the Privyr mobile app, go to your Account tab, then tap on Integrations
  2. Click on TikTok
  3. Click on Connect to TikTok and sign in to your TikTok for Business account
    • Note that TikTok’s sign-in flow may not work on certain mobile devices. If you’re having issues, try requesting the desktop site on your mobile browser or use a laptop instead.
  4. Ensure that all access permissions are enabled (Creative Management, Lead Management)
  5. Click on Confirm

Once done, you’ll see your connected TikTok forms listed with the option to Send Test Lead to your Privyr account. All new TikTok leads from those forms will be automatically and instantly sent to your Privyr account!

Note that if you create more TikTok forms in the future, you can connect them by clicking on Connect New Forms and repeating steps 4-5 above.

New Lead Alerts

Once you connect your Privyr account to TikTok, any new leads submitted via your TikTok Lead Generation ads will send you a new lead alert via the Privyr app and email. You can configure these alerts via your Account Notification Settings.

Tap the alert to view the lead with all the captured information displayed on their notes field. You can immediately contact them or send an auto-personalised Quick Response.

You can also enable additional alerts if you haven’t acted on a new lead within 15 minutes and 60 minutes, in case you missed the first notification. You can enable these extra alerts via your Account Notification Settings.

All new leads from TikTok will be displayed with a NEW LEAD label on their client details and on the client list until you act on them. They’ll also appear in your New Leads group.

Depending on your New Lead Settings, the NEW LEAD label may be automatically removed when you view the lead, click their contact buttons, send them content, and/or set a follow up date. You can also manually mark or unmark a new lead via the options menu when viewing the lead.

Distribute TikTok Leads to other Recipients

You can automatically share leads from TikTok with other recipients via email, even if they don’t have a Privyr account. This is useful if you’d like to distribute leads to your clients or colleagues, and can be configured to forward all leads to all recipients, or distribute leads equally in a Round Robin fashion.

Recipients will receive new lead details instantly via email and/or the Privyr app, with attribution ‘This lead was sent to you by @name at @company(where @name and @company are replaced with the Name and Company from your User Profile, respectively).

Find out more about Automatic Lead Distribution.

Updated on October 13, 2023

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