Privyr lets you run powerful WhatsApp Automations with your current number, while you keep using your existing WhatsApp Business app to engage your leads and client.

These are official WhatsApp integrations you can set up for yourself, and your salespeople, without losing existing chat history. Each person can automate follow ups from their own WhatsApp numbers, for their own clients, while you get full visibility over every lead and conversation.

WhatsApp Auto-Responder

Instantly respond to new leads, 24 hours a day, with personalised messages from your WhatsApp number. Works even while you’re offline or unavailable!

Learn more: Setting Up Your WhatsApp Auto-Responder

WhatsApp Follow-Up Sequences

Easily engage leads with a pre-defined set of actions like messages, calls, and trackable files on WhatsApp, over multiple weeks or months.

Learn more: Using Follow-Up Sequences

One-Click WhatsApp Campaigns

Instantly message hundreds or thousands of leads from your existing WhatsApp Business number – without worrying about getting restricted or banned. View replies and continue conversations directly from the WhatsApp Business mobile or web apps you’re already using.

Campaigns make it easy for you to instantly and safely reach a large audience with a targeted message. You can promote new products, send limited-time offers, or simply follow up in bulk via WhatsApp.

Unlike WhatsApp Broadcast Lists, your message can be delivered even if a recipient hasn’t saved your number to their phonebook.

Learn more: Running WhatsApp Campaigns with Privyr

WhatsApp Chat Monitoring

Get direct access to your salespeople’s WhatsApp conversations with their leads, powered by our official WhatsApp integration.

Ensure conversation quality, provide coaching, and coordinate better when multiple reps are talking to the same lead.

WhatsApp Chat Monitoring is a paid add-on feature. If you’re interested in learning more, book a free demo with our sales team here.

You can set up WhatsApp Campaigns in Privyr to instantly message hundreds or thousands of leads from your connected WhatsApp Business number, without worrying about getting restricted or banned.

Whether you’re announcing a new product, promoting a limited-time offer, or following up with existing clients, campaigns make it easy to reach large groups of people quickly and safely.

You can use WhatsApp Campaigns to:

• Bulk send WhatsApp messages to hundreds or thousands of clients at once
• Announce new products, offers, or updates efficiently using pre-approved message templates
• Monitor campaign performance with detailed reports on delivery, reads, failures, and unsubscribes — all in one place

All messages are sent from your existing WhatsApp Business number, so you can view and continue all conversations directly in the WhatsApp Business app on your phone or laptop.

As Privyr is a verified Meta Business Partner, our WhatsApp Campaigns work through WhatsApp’s official APIs. This keeps your WhatsApp account and data safe while complying with the platform’s Terms of Service.

WhatsApp Campaigns are a part of a comprehensive WhatsApp Automation toolkit you can access with Privyr.

Setting up WhatsApp Campaigns

To start running WhatsApp Campaigns, simply connect your WhatsApp Business number to Privyr through your Facebook account. The setup process only takes around 5 to 10 minutes.

To set up and use WhatsApp Campaigns, you need: a Privyr subscription, a Facebook account, and a phone number logged into the WhatsApp Business App.

Steps to Connect:

1. On the Web version of Privyr, go to the WhatsApp Campaigns setup page under your Automations tab > WhatsApp > WhatsApp Campaigns
2. Click Set Up Campaign to get started
3. Follow the guide on Connecting your WhatsApp Business number to Privyr to complete your setup

Once you’ve completed the steps, you can continue with Creating a WhatsApp Campaign.

Creating a WhatsApp Campaign

To create a campaign, your WhatsApp Business phone number must be connected to Privyr. If you haven’t connected it yet, please follow the steps for Setting up WhatsApp Campaigns.

Once your setup is complete, you can create a campaign to bulk send messages to your clients. Here are the steps:

1. Access the Campaigns Page
   • On the Web version of Privyr, go to the WhatsApp Campaigns setup page under your Automations tab > WhatsApp
2. Select WhatsApp Campaigns
3. Create a New Campaign
   • Click on “+ Create Campaign”
4. Configure Your Campaign
   • Campaign Name: Give your campaign a descriptive title
   • Sending From: Select the WhatsApp Business number you want to send the message from
   • Recipients: Choose to send to All Clients or filter for Clients matching specific criteria
   • Message Template: Select an existing message template, or create a new one.
     1. If you are creating a new message template, you must first submit it to WhatsApp for approval before the campaign can go live. Approval may take up to 24 hours.
     2. You can use @clientName in the message, which will automatically personalise the message with your lead’s name.
     3. You can also attach an image to your message template, which will be sent to your leads together with the message.
5. Save or Publish Your Campaign
   • Save Draft: If your message template has not been approved yet, or if you wish to publish your campaign at a later time, you can save it as a draft.
   • Review & Send: When you are ready to publish your campaign, click Review & Send, then Proceed to publish. Your message will be sent to all recipients with a valid WhatsApp number.
     • To send your campaign, you must have enough automation credits for all recipients.
     • Credits are only used for messages that are successfully sent. Failed messages do not consume credits.

Note that each successfully sent automated message uses 1 automation credit, which is charged based on your subscription plan. You will NOT get charged for messages that you manually send and receive on the WhatsApp Business app.

Monitoring your Campaign Performance

After your campaign is published, you can track its performance and see how each recipient was handled. Click on a campaign in the Campaigns List to view its details.

Campaign Details

1. Campaign Overview
   The overview shows you a summary of your campaign performance. You can click to view the recipients in each category.
   • Recipients: All clients you included when setting up this specific campaign
   • Sent: Clients who successfully received the message (these messages consume automation credits, which are charged based on your subscription plan)
   • Read: Clients who opened the message (this only counts recipients who have Read Receipts enabled)
   • Pending: Clients whose messages are still being sent
   • Failed: Clients whose messages could not be delivered
   • Unsubscribed: Clients who opted out of receiving messages.
     • Privyr’s WhatsApp Campaigns support unsubscribe functionality and automatically handle it so that recipients who opt out will no longer receive future marketing messages from you. You don’t need to take any action as Privyr manages this process for you automatically.
2. Message Template
   Preview the WhatsApp Template that was sent, and check its current status
3. Sent From
   See which WhatsApp Business number was used to send the campaign, along with its status and quality rating
4. Retry sending to failed recipients
   Retry sending the message to failed recipients or clients whose messages could not be delivered

You can click on any of the Campaign Overview cards to view the list of recipients in that category, along with each recipient’s:

1. WhatsApp Sent Date
2. WhatsApp number
3. Privyr Status
4. WhatsApp Status
5. Client Details

• Privyr Status
  • Sending: Privyr is attempting to trigger the message
  • Sent: Privyr successfully triggered the message. This does not guarantee delivery on WhatsApp
  • Failed: Privyr could not trigger the message (e.g. no phone number)

• WhatsApp Status
  • Sending: Message is still being delivered on WhatsApp’s end
  • Sent / Delivered / Read: Message was successfully sent on WhatsApp, with delivery and read status shown if available
  • Failed: WhatsApp could not deliver the message (e.g. no valid WhatsApp account found)

Unsubscribed WhatsApp Users

To protect your account, WhatsApp Campaigns in Privyr includes an automatic unsubscribe functionality.

Recipients who opt out will no longer receive future marketing messages from you. You won’t need to take any action if a recipient unsubscribes as Privyr manages this process for you automatically.

This is a WhatsApp safeguard that helps you:

• Stay compliant with WhatsApp’s Terms of Service
• Protect the quality rating of your WhatsApp Business number
• Improve your overall WhatsApp Campaign efficiency

When WhatsApp messages are sent to your recipients through Privyr’s WhatsApp Campaigns:

• Recipients will see an info (ⓘ) icon next to the message in WhatsApp.
• By tapping the (ⓘ) button, they can choose options such as Interested or Not Interested, and then choose to Stop offers and announcements from {business_name}

• If your recipients choose to Stop offers and announcements from {business_name}, they are automatically unsubscribed from your future marketing campaigns (unless they opt back in), which is handled by both Privyr and WhatsApp.

Privyr automatically manages unsubscribed recipients for you:

• Viewing Unsubscribed Recipients
  You’ll see an UNSUBSCRIBED category in the Campaign Overview section. You can click UNSUBSCRIBED to view which recipients opted out.

• Automatic Exclusion from Future WhatsApp Campaigns
  Any recipient who previously unsubscribed will be automatically excluded from future WhatsApp Campaigns. Privyr will not attempt to deliver the message if we already know the recipient opted out.

• Unsubscribing only applies to marketing messages or campaigns
  Even if they unsubscribe, you can still message and respond to them manually via the WhatsApp Business mobile or desktop app. This ensures you can maintain relationships with interested leads while respecting marketing message preferences.

Managing your WhatsApp Connection

Refer to the relevant sections in our Using WhatsApp Business Automations with Privyr guide for detailed steps on disconnecting or troubleshooting your WhatsApp Business number.

• Disconnecting your WhatsApp Business Number from Privyr
• Troubleshooting
• Unsupported Countries

Privyr’s WhatsApp Automations allow you to automatically send messages to your leads and clients, from your existing WhatsApp Business number, even in bulk. You’ll be able to view and continue all conversations directly in the WhatsApp Business app you’re already using on your phone or laptop.

These automations can be used in different ways, for example:

• WhatsApp Campaigns: Send WhatsApp messages in bulk to selected leads or clients.
• Lead Auto-Responder: Automatically send WhatsApp message to new leads from any of your sources as soon as they arrive.
• WhatsApp Contact Import: Automatically import contacts to Privyr whenever a new WhatsApp conversation is initiated by you or a lead.
• WhatsApp Chat Monitoring: Access your team’s WhatsApp conversation history with their leads and clients, directly within Privyr.

As a verified Meta Business Partner, Privyr’s WhatsApp Automations work through WhatsApp’s official APIs, keeping your WhatsApp account and data safe while complying with the platform’s Terms of Service.

Connecting your WhatsApp Business Number to Privyr

To set up and use WhatsApp Automations, you need: a Privyr subscription, a Facebook account, and a phone number logged into the WhatsApp Business App.

First, open the setup screen of the WhatsApp Automation you want to use and begin the setup. Here are the links:

• WhatsApp Campaigns
  • Setup screen
  • Help guide
• WhatsApp Auto-Responder
  • Setup screen
  • Help guide

Connecting your WhatsApp Business number to Privyr using your Facebook account takes around 5 to 10 minutes. Here are the steps:

1. Select WhatsApp Business App
   • If you’re using the regular WhatsApp App, you’ll need to convert your phone number to a WhatsApp Business number by downloading the WhatsApp Business app on your phone and logging in with your existing number.
   • If you’re using WhatsApp Business API, that number will not be compatible with Privyr. Please use a number that is logged into WhatsApp Business mobile app instead.
2. Click Login with Facebook and sign in with a Facebook profile that has access to Meta Business Manager (if you have an existing Business Manager account)
3. When prompted to Connect your account to Privyr Pte Ltd., click Get Started
4. At the Fill in your business information screen, select or create a Business Portfolio, then click Next
5. When prompted to Select your setup, choose Connect your existing WhatsApp Business app, then click Next
   • Note: The auto-responder only works with existing WhatsApp Business phone numbers. Selecting a new number here is not supported.
6. When prompted to Enter your WhatsApp Business phone number, fill in your number then click Next. Verify the number if required.
   • Note: Use a phone number that is logged into the WhatsApp Business app on your phone. If you’re using regular WhatsApp, you can just download the WhatsApp Business app and log in using your existing number.
   • Do not select “Start with a WhatsApp API account” as it is incompatible with Privyr.
7. At the Confirm or edit your WhatsApp Business account screen, click Next
8. At the Review Privyr’s access request prompt, click Continue
9. When prompted to Share your contacts and chats, open the WhatsApp Business Application on your phone. You will receive a WhatsApp message from Facebook Business, prompting you to Scan QR code. Scan the code to grant Privyr permission to send WhatsApp messages via your account.
10. Once complete, you will see that your account is connected to Privyr. Click Finish to return to Privyr.

After setting up your connection, please continue with Setting up your automation.

Limitations After Enabling Automations For WhatsApp Business

Once your account is connected for automations through WhatsApp Coexistence, certain features in your WhatsApp Business app will be disabled. These changes are part of WhatsApp’s built-in safeguards to protect your account, while ensuring automated sending works reliably.

You will gain access to WhatsApp-approved automated sending tools, such as WhatsApp Campaigns. However, some features will no longer be available, including sending WhatsApp Broadcast Lists and editing previously sent messages.

These limitations are imposed by WhatsApp and are expected when an account enables automations.

If you disconnect your number from WhatsApp Automations, these functionalities will be re-enabled.

Disconnecting your WhatsApp Business Number from Privyr

To disconnect your number, open the WhatsApp Business App on your phone and follow these steps:

1. Tap on ‘…’ options
2. Go to your Settings
3. Select Account
4. Select Business Platform
5. Tap on Privyr Pte. Ltd
6. Tap on Next to disconnect your number

Disconnecting can take up to 5 minutes. You can go to the WhatsApp Auto-Responder or Campaigns setup page to confirm that you are no longer connected to Privyr. You can set it up again using another number if you wish.

Troubleshooting

If you are having trouble connecting your WhatsApp Business number to Privyr, please check that you fulfil the following requirements.

Requirements

• You are connecting a phone number that is logged in to the WhatsApp Business mobile app, and NOT the regular personal WhatsApp app or WhatsApp Business API
• You are using WhatsApp Business app version 2.24.17 or higher
• Your WhatsApp phone number’s country code is supported. View the list of unsupported countries below.
• Your phone number is not banned on WhatsApp

Unsupported Countries

Meta currently supports automations through WhatsApp Business numbers in most countries. However, some countries and regions are not supported by WhatsApp yet. You can view Meta’s latest list of unsupported countries here.

WhatsApp Business account numbers with country codes from the following countries are not supported as of 23 October 2025:

• Nigeria
• South Africa

If your country is not supported yet, you can try connecting a different WhatsApp number from a supported country.