All messages are sent from your existing WhatsApp Business number, so you can view and continue all conversations directly in the WhatsApp Business app on your phone or laptop.

Privyr’s Auto-Responder works through WhatsApp’s official APIs (Privyr is a verified Meta Business Partner), keeping your WhatsApp account and data safe while complying with WhatsApp’s Terms and Conditions. Auto-Responder is a part of comprehensive WhatsApp Automation toolkit you can access with Privyr.

Connecting your WhatsApp Business Number to Privyr

To use the WhatsApp Auto-Responder, connect your WhatsApp Business number to Privyr using your Facebook account. The setup process takes around 5-10 minutes.

You need a Privyr subscription, a Facebook account, and a phone number logged into the WhatsApp Business App to set up and use the WhatsApp auto-responder.

Steps to Connect:

1. On the Web version of Privyr, go to the WhatsApp Auto-Responder setup page under your Automations tab > WhatsApp > WhatsApp Auto-Responder
2. Click Set Up Autoresponder
3. Select WhatsApp Business App
   • If you’re using the regular WhatsApp App, you’ll need to convert your phone number to a WhatsApp Business number by downloading the WhatsApp Business app on your phone and logging in with your existing number.
   • If you’re using WhatsApp Business API, that number will not be compatible with Privyr. Please use a number that is logged into WhatsApp Business mobile app instead.
4. Click Login with Facebook and sign in with a Facebook profile that has access to Meta Business Manager (if you have an existing Business Manager account)
5. When prompted to Connect your account to Privyr Pte Ltd., click Get Started
6. At the Fill in your business information prompt, select or create a Business Portfolio, then click Next
7. When prompted to Select your setup, choose Connect your existing WhatsApp Business app, then click Next
   • Note: The auto-responder only works with existing WhatsApp Business phone numbers. New numbers are not supported.
8. When prompted to Enter your WhatsApp Business phone number, fill in your number then click Next. Verify the number if required.
   • Note: Use a phone number that is logged into the WhatsApp Business app on your phone. If you’re using regular WhatsApp, you can just download the WhatsApp Business app and log in using your existing number.
   • Do not select “Start with a WhatsApp API account” as it is incompatible with Privyr.
9. When prompted to Share your contacts and chats, open the WhatsApp Business Application on your phone. You will receive a WhatsApp message from Facebook Business, prompting you to Scan QR code. Scan the code to grant Privyr permission to send WhatsApp messages via your account.
10. At the Confirm or edit your WhatsApp Business account prompt, click Next
11. At the Review Privyr’s access request prompt, click Continue
12. Once complete, you will see that You’re now ready to chat with people on WhatsApp. Click Finish to return to Privyr.

Once you’ve completed the steps, you will see your Auto-Responder Setup Screen. After setting up your connection, please continue with Setting up your Auto-responder.

Setting Up WhatsApp Auto-Responder or Automated WhatsApp Sequence

To configure your auto-responder or Automated WhatsApp Sequence, your WhatsApp Business phone number must be connected to Privyr. If you have not set up the connection yet, please follow the guide on Connecting your WhatsApp Business number to Privyr.

Once you’ve connected your WhatsApp Business number, you can set up your Automated WhatsApp Sequence to start messaging new leads:

1. On the Web version of Privyr, go to the WhatsApp Auto-Responder setup page under your Automations tab > WhatsApp > WhatsApp Auto-Responder
2. Click + CREATE DEFAULT SEQUENCE
3. Select the WhatsApp Business Number you’d like to use to send the automated WhatsApp message
4. Enter the Sequence Title and enter a Description about the main goal or use case of your sequence
5. Click CREATE SEQUENCE
6. Once the Automated WhatsApp Sequence is created, you can add a step to your Sequence by clicking on + ADD STEP
7. Select Automatic WhatsApp Message
8. Click + CREATE NEW TEMPLATE
9. Customise the message you want to send to all new leads received via your integrations
   • You can use @clientName in this message, which will automatically personalise the message with your lead’s name
10. Click on SUBMIT FOR APPROVAL
    • The message template will be submitted to WhatsApp for approval, which usually takes a few minutes up to 24 hours.
11. Click ADD AS STEP
12. You can add further steps where necessary, such as:
    • Time Delay: Specify the number of hours or days to wait before the next step starts, and receive an alert when the time comes. This is useful for spacing out communications or giving clients time to respond.
    • Automatic WhatsApp Message: Add another automated WhatsApp message that you’d like to send to the lead
    • Once the steps have been created, you can tap on the “⋮” icon at each step to reorder the steps, edit them, or delete them.
13. Click on Activate Sequence 
14. Review how many automation credits will be used for each client added to the Automated WhatsApp Sequence, then click Activate Sequence
    • Credits will only be used for WhatsApp messages that are successfully sent.
15. Set the Automated WhatsApp Sequence as the default sequence to automatically send the automated WhatsApp messages to new leads by clicking on Options, and then Set as default sequence
16. That’s it! The “Default for New Leads” label will then be shown on the selected Automated WhatsApp Sequence on both the Sequences page and WhatsApp Auto-Responder page.

This Automated WhatsApp Sequence will be used to automatically send WhatsApp messages to all new leads received via your integrations once the message template gets approved by Meta. You can submit a test lead on your connected lead source(s) to ensure it is working as intended.

Note that each successful autoresponder message uses 1 automation credit, which is charged based on your subscription plan. You won’t get charged for messages that you manually send and receive on the WhatsApp Business app.

Auto-Remove Clients from the Automated WhatsApp Sequence

You can configure your Automated WhatsApp Sequence to automatically remove clients once a conversation has started, ensuring they don’t continue receiving automated messages unnecessarily. This helps prevent duplicate communication and keeps your interactions more personal and relevant.

In Privyr, clients can be automatically removed from an Automated WhatsApp Sequence if they meet either or both of the following conditions:

• Client replies to user on WhatsApp – If a client responds to any of your messages on WhatsApp, they will also be removed from the sequence. This ensures that once a real conversation begins, automation stops, and you can continue the interaction manually.
• User manually messages clients on WhatsApp – If you send a message to the client manually via WhatsApp, they will also be removed from the sequence. This prevents the client from receiving automated follow-ups while you are already communicating with them directly.

You can enable one or both of these conditions depending on your workflow preferences. For example:

• Enable both options if you want automation to stop as soon as any two-way interaction happens.
• Enable only the client-reply option if you still want automated follow-ups unless the client responds.

Viewing your Automated WhatsApp Sequence History

When viewing the Automated WhatsApp Sequence, click on the three-dotted (⋮) icon next to the Automatic WhatsApp Message step. Then, click on ‘View Sent Message History’.

You’ll see each lead you’ve messaged, along with the following details:

• WhatsApp Sent Date
• Recipient number
• Privyr Status
• WhatsApp Status
  • Sending: Message is still being delivered on WhatsApp’s end
  • Sent / Delivered / Read: Message was successfully sent on WhatsApp, with delivery and read status shown if available
  • Failed: WhatsApp could not deliver the message (e.g. no valid WhatsApp account found)
• Client Details

Only leads that were successfully auto-responded to will be shown. Leads that weren’t messaged will not appear in this list. Click on a lead to view the full details of the lead.

When viewing a client in Privyr, you’ll also see the Automated WhatsApp Message logged to the client’s timeline.

Managing your WhatsApp Connection

Refer to the relevant sections in our Using WhatsApp Business Automations with Privyr guide for detailed steps on disconnecting and troubleshooting your WhatsApp Business number.

• Disconnecting your WhatsApp Business Number from Privyr
• Troubleshooting
• Unsupported Countries

You can set up WhatsApp Campaigns in Privyr to instantly message hundreds or thousands of leads from your connected WhatsApp Business number, without worrying about getting restricted or banned.

Whether you’re announcing a new product, promoting a limited-time offer, or following up with existing clients, campaigns make it easy to reach large groups of people quickly and safely.

You can use WhatsApp Campaigns to:

• Bulk send WhatsApp messages to hundreds or thousands of clients at once
• Announce new products, offers, or updates efficiently using pre-approved message templates
• Monitor campaign performance with detailed reports on delivery, reads, failures, and unsubscribes — all in one place

All messages are sent from your existing WhatsApp Business number, so you can view and continue all conversations directly in the WhatsApp Business app on your phone or laptop.

As Privyr is a verified Meta Business Partner, our WhatsApp Campaigns work through WhatsApp’s official APIs. This keeps your WhatsApp account and data safe while complying with the platform’s Terms of Service.

WhatsApp Campaigns are a part of a comprehensive WhatsApp Automation toolkit you can access with Privyr.

Setting up WhatsApp Campaigns

To start running WhatsApp Campaigns, simply connect your WhatsApp Business number to Privyr through your Facebook account. The setup process only takes around 5 to 10 minutes.

To set up and use WhatsApp Campaigns, you need: a Privyr subscription, a Facebook account, and a phone number logged into the WhatsApp Business App.

Steps to Connect:

1. On the Web version of Privyr, go to the WhatsApp Campaigns setup page under your Automations tab > WhatsApp > WhatsApp Campaigns
2. Click Set Up Campaign to get started
3. Follow the guide on Connecting your WhatsApp Business number to Privyr to complete your setup

Once you’ve completed the steps, you can continue with Creating a WhatsApp Campaign.

Creating a WhatsApp Campaign

To create a campaign, your WhatsApp Business phone number must be connected to Privyr. If you haven’t connected it yet, please follow the steps for Setting up WhatsApp Campaigns.

Once your setup is complete, you can create a campaign to bulk send messages to your clients. Here are the steps:

1. Access the Campaigns Page
   • On the Web version of Privyr, go to the WhatsApp Campaigns setup page under your Automations tab > WhatsApp
2. Select WhatsApp Campaigns
3. Create a New Campaign
   • Click on “+ Create Campaign”
4. Configure Your Campaign
   • Campaign Name: Give your campaign a descriptive title
   • Sending From: Select the WhatsApp Business number you want to send the message from
   • Recipients: Choose to send to All Clients or filter for Clients matching specific criteria
   • Message Template: Select an existing message template, or create a new one.
     1. If you are creating a new message template, you must first submit it to WhatsApp for approval before the campaign can go live. Approval may take up to 24 hours.
     2. You can use @clientName in the message, which will automatically personalise the message with your lead’s name.
     3. You can also attach an image to your message template, which will be sent to your leads together with the message.
5. Save or Publish Your Campaign
   • Save Draft: If your message template has not been approved yet, or if you wish to publish your campaign at a later time, you can save it as a draft.
   • Review & Send: When you are ready to publish your campaign, click Review & Send, then Proceed to publish. Your message will be sent to all recipients with a valid WhatsApp number.
     • To send your campaign, you must have enough automation credits for all recipients.
     • Credits are only used for messages that are successfully sent. Failed messages do not consume credits.

Note that each successfully sent automated message uses 1 automation credit, which is charged based on your subscription plan. You will NOT get charged for messages that you manually send and receive on the WhatsApp Business app.

Monitoring your Campaign Performance

After your campaign is published, you can track its performance and see how each recipient was handled. Click on a campaign in the Campaigns List to view its details.

Campaign Details

1. Campaign Overview
   The overview shows you a summary of your campaign performance. You can click to view the recipients in each category.
   • Recipients: All clients you included when setting up this specific campaign
   • Sent: Clients who successfully received the message (these messages consume automation credits, which are charged based on your subscription plan)
   • Read: Clients who opened the message (this only counts recipients who have Read Receipts enabled)
   • Pending: Clients whose messages are still being sent
   • Failed: Clients whose messages could not be delivered
   • Unsubscribed: Clients who opted out of receiving messages.
     • Privyr’s WhatsApp Campaigns support unsubscribe functionality and automatically handle it so that recipients who opt out will no longer receive future marketing messages from you. You don’t need to take any action as Privyr manages this process for you automatically.
2. Message Template
   Preview the WhatsApp Template that was sent, and check its current status
3. Sent From
   See which WhatsApp Business number was used to send the campaign, along with its status and quality rating
4. Retry sending to failed recipients
   Retry sending the message to failed recipients or clients whose messages could not be delivered

You can click on any of the Campaign Overview cards to view the list of recipients in that category, along with each recipient’s:

1. WhatsApp Sent Date
2. WhatsApp number
3. Privyr Status
4. WhatsApp Status
5. Client Details

• Privyr Status
  • Sending: Privyr is attempting to trigger the message
  • Sent: Privyr successfully triggered the message. This does not guarantee delivery on WhatsApp
  • Failed: Privyr could not trigger the message (e.g. no phone number)

• WhatsApp Status
  • Sending: Message is still being delivered on WhatsApp’s end
  • Sent / Delivered / Read: Message was successfully sent on WhatsApp, with delivery and read status shown if available
  • Failed: WhatsApp could not deliver the message (e.g. no valid WhatsApp account found)

Unsubscribed WhatsApp Users

To protect your account, WhatsApp Campaigns in Privyr includes an automatic unsubscribe functionality.

Recipients who opt out will no longer receive future marketing messages from you. You won’t need to take any action if a recipient unsubscribes as Privyr manages this process for you automatically.

This is a WhatsApp safeguard that helps you:

• Stay compliant with WhatsApp’s Terms of Service
• Protect the quality rating of your WhatsApp Business number
• Improve your overall WhatsApp Campaign efficiency

When WhatsApp messages are sent to your recipients through Privyr’s WhatsApp Campaigns:

• Recipients will see an info (ⓘ) icon next to the message in WhatsApp.
• By tapping the (ⓘ) button, they can choose options such as Interested or Not Interested, and then choose to Stop offers and announcements from {business_name}

• If your recipients choose to Stop offers and announcements from {business_name}, they are automatically unsubscribed from your future marketing campaigns (unless they opt back in), which is handled by both Privyr and WhatsApp.

Privyr automatically manages unsubscribed recipients for you:

• Viewing Unsubscribed Recipients
  You’ll see an UNSUBSCRIBED category in the Campaign Overview section. You can click UNSUBSCRIBED to view which recipients opted out.

• Automatic Exclusion from Future WhatsApp Campaigns
  Any recipient who previously unsubscribed will be automatically excluded from future WhatsApp Campaigns. Privyr will not attempt to deliver the message if we already know the recipient opted out.

• Unsubscribing only applies to marketing messages or campaigns
  Even if they unsubscribe, you can still message and respond to them manually via the WhatsApp Business mobile or desktop app. This ensures you can maintain relationships with interested leads while respecting marketing message preferences.

Managing your WhatsApp Connection

Refer to the relevant sections in our Using WhatsApp Business Automations with Privyr guide for detailed steps on disconnecting or troubleshooting your WhatsApp Business number.

• Disconnecting your WhatsApp Business Number from Privyr
• Troubleshooting
• Unsupported Countries

Privyr’s WhatsApp Automations allow you to automatically send messages to your leads and clients, from your existing WhatsApp Business number, even in bulk. You’ll be able to view and continue all conversations directly in the WhatsApp Business app you’re already using on your phone or laptop.

These automations can be used in different ways, for example:

• WhatsApp Campaigns: Send WhatsApp messages in bulk to selected leads or clients.
• Lead Auto-Responder: Automatically send WhatsApp message to new leads from any of your sources as soon as they arrive.
• WhatsApp Contact Import: Automatically import contacts to Privyr whenever a new WhatsApp conversation is initiated by you or a lead.
• WhatsApp Chat Monitoring: Access your team’s WhatsApp conversation history with their leads and clients, directly within Privyr.

As a verified Meta Business Partner, Privyr’s WhatsApp Automations work through WhatsApp’s official APIs, keeping your WhatsApp account and data safe while complying with the platform’s Terms of Service.

Connecting your WhatsApp Business Number to Privyr

To set up and use WhatsApp Automations, you need: a Privyr subscription, a Facebook account, and a phone number logged into the WhatsApp Business App.

First, open the setup screen of the WhatsApp Automation you want to use and begin the setup. Here are the links:

• WhatsApp Campaigns
  • Setup screen
  • Help guide
• WhatsApp Auto-Responder
  • Setup screen
  • Help guide

Connecting your WhatsApp Business number to Privyr using your Facebook account takes around 5 to 10 minutes. Here are the steps:

1. Select WhatsApp Business App
   • If you’re using the regular WhatsApp App, you’ll need to convert your phone number to a WhatsApp Business number by downloading the WhatsApp Business app on your phone and logging in with your existing number.
   • If you’re using WhatsApp Business API, that number will not be compatible with Privyr. Please use a number that is logged into WhatsApp Business mobile app instead.
2. Click Login with Facebook and sign in with a Facebook profile that has access to Meta Business Manager (if you have an existing Business Manager account)
3. When prompted to Connect your account to Privyr Pte Ltd., click Get Started
4. At the Fill in your business information screen, select or create a Business Portfolio, then click Next
5. When prompted to Select your setup, choose Connect your existing WhatsApp Business app, then click Next
   • Note: The auto-responder only works with existing WhatsApp Business phone numbers. Selecting a new number here is not supported.
6. When prompted to Enter your WhatsApp Business phone number, fill in your number then click Next. Verify the number if required.
   • Note: Use a phone number that is logged into the WhatsApp Business app on your phone. If you’re using regular WhatsApp, you can just download the WhatsApp Business app and log in using your existing number.
   • Do not select “Start with a WhatsApp API account” as it is incompatible with Privyr.
7. At the Confirm or edit your WhatsApp Business account screen, click Next
8. At the Review Privyr’s access request prompt, click Continue
9. When prompted to Share your contacts and chats, open the WhatsApp Business Application on your phone. You will receive a WhatsApp message from Facebook Business, prompting you to Scan QR code. Scan the code to grant Privyr permission to send WhatsApp messages via your account.
10. Once complete, you will see that your account is connected to Privyr. Click Finish to return to Privyr.

After setting up your connection, please continue with Setting up your automation.

Limitations After Enabling Automations For WhatsApp Business

Once your account is connected for automations through WhatsApp Coexistence, certain features in your WhatsApp Business app will be disabled. These changes are part of WhatsApp’s built-in safeguards to protect your account, while ensuring automated sending works reliably.

You will gain access to WhatsApp-approved automated sending tools, such as WhatsApp Campaigns. However, some features will no longer be available, including sending WhatsApp Broadcast Lists and editing previously sent messages.

These limitations are imposed by WhatsApp and are expected when an account enables automations.

If you disconnect your number from WhatsApp Automations, these functionalities will be re-enabled.

Disconnecting your WhatsApp Business Number from Privyr

To disconnect your number, open the WhatsApp Business App on your phone and follow these steps:

1. Tap on ‘…’ options
2. Go to your Settings
3. Select Account
4. Select Business Platform
5. Tap on Privyr Pte. Ltd
6. Tap on Next to disconnect your number

Disconnecting can take up to 5 minutes. You can go to the WhatsApp Auto-Responder or Campaigns setup page to confirm that you are no longer connected to Privyr. You can set it up again using another number if you wish.

Troubleshooting

If you are having trouble connecting your WhatsApp Business number to Privyr, please check that you fulfil the following requirements.

Requirements

• You are connecting a phone number that is logged in to the WhatsApp Business mobile app, and NOT the regular personal WhatsApp app or WhatsApp Business API
• You are using WhatsApp Business app version 2.24.17 or higher
• Your WhatsApp phone number’s country code is supported. View the list of unsupported countries below.
• Your phone number is not banned on WhatsApp

Unsupported Countries

Meta currently supports automations through WhatsApp Business numbers in most countries. However, some countries and regions are not supported by WhatsApp yet. You can view Meta’s latest list of unsupported countries here.

WhatsApp Business account numbers with country codes from the following countries are not supported as of 23 October 2025:

• Nigeria
• South Africa

If your country is not supported yet, you can try connecting a different WhatsApp number from a supported country.

You can connect your own WhatsApp Business number to Privyr to automatically import contacts to Privyr whenever a new WhatsApp conversation is initiated by you or a lead. This automatically creates the leads in your Client List so you can automatically keep track of them.

As a verified Meta Business Partner, Privyr’s WhatsApp Contact Import works through WhatsApp’s official APIs, keeping your WhatsApp account and data safe while complying with WhatsApp’s Terms of Service.

Setting Up WhatsApp Contact Import

To start using WhatsApp Contact Import, simply connect your WhatsApp Business number to Privyr through your Facebook account. The setup process only takes around 5 to 10 minutes.

To set up and use WhatsApp Contact Import, you need: a Privyr subscription, a Facebook account, and a phone number logged into the WhatsApp Business App.

Steps to Connect:

1. On the Web version of Privyr, go to the WhatsApp Contact Import setup page under your Automations tab > WhatsApp > WhatsApp Contact Import
2. Click CONNECT WHATSAPP NUMBER to get started
3. Follow the guide on Connecting your WhatsApp Business number to Privyr to complete your setup

Once you’ve completed the steps, you can decide how leads should be created in Privyr for each WhatsApp Business number:

• Inbound Messages: Create a new lead whenever someone messages your WhatsApp number for the first time.

• Outbound Messages: Create a new lead whenever you send a message to someone new from your WhatsApp number.

Note that no lead will be created if the phone number matches an existing client in your Privyr account.

Managing your WhatsApp Connection

Refer to the relevant sections in our Using WhatsApp Business Automations with Privyr guide for detailed steps on disconnecting or troubleshooting your WhatsApp Business number.

• Disconnecting your WhatsApp Business Number from Privyr
• Troubleshooting
• Unsupported Countries

WhatsApp Chat Monitoring gives you access to your team’s WhatsApp conversation history with their leads and clients, directly within Privyr.

With this official WhatsApp integration, you can:

• See every conversation between your salespeople and their clients in real time
• Connect multiple WhatsApp Business numbers – which only takes a few minutes
• Train your team based on real conversations and provide targeted coaching
• Coordinate better when multiple team members are talking to the same lead
• Ensure quality and compliance by reviewing actual chat histories

As a verified Meta Business Partner, Privyr’s WhatsApp Chat Monitoring works through WhatsApp’s official APIs, keeping your team’s WhatsApp accounts and data safe while complying with the platform’s Terms of Service.

Enabling WhatsApp Monitoring for Your Account

WhatsApp Chat Monitoring is a paid add-on to the Privyr Ultimate plan. To enable this feature for your account, please contact our sales team here.

Connecting Your Team’s WhatsApp Numbers

Once enabled, you can start connecting your team members’ WhatsApp Business numbers, which generally only takes a few minutes. To do so:

1. On the Web version of Privyr, go to your Automations tab.
2. Navigate to the WhatsApp Automations section.
3. Find WhatsApp Chat Monitoring and click Configure.
4. Click Add New Number.
5. Choose WhatsApp Business App in the pop-up.
6. Click Login with Facebook and follow the on-screen instructions.
7. Your team member will need to:
   • Scan a QR code to verify the connection.
   • Accept and grant permissions to share their client conversations with your Privyr account.

Note: This is an official WhatsApp integration. Team members must be using the WhatsApp Business app (not the regular WhatsApp app) to connect their number to WhatsApp Monitoring.

Verifying successful connection

Once connected to Privyr, team members can verify the connection in their WhatsApp Business App:

1. Open WhatsApp Business on their phone.
2. Go to Settings > Account > Business Platform.
3. They’ll see Privyr Pte. Ltd. listed, confirming the official integration.

After connecting, you’ll see the team member’s number listed in your WhatsApp Monitoring setup page. Privyr will start tracking conversations for all numbers listed on this page, as long as they are linked to leads in your account.

Viewing WhatsApp Conversations

There are two ways to view your team’s WhatsApp conversations directly in Privyr:

1. View on any Client Details page
2. View on Consolidated Activity Timeline

Viewing on Client Details

To view your team’s WhatsApp chats with a specific client by:

1. Open any client on Privyr web.
2. Tap the View WhatsApp Chats button.

A pop-up will appear, allowing you to scroll through the conversation as it appeared in WhatsApp. The chat log will show all messages since the date the WhatsApp number was connected to Privyr.

If multiple team members are talking to the same client:

• You’ll first see a summary showing which team members have chatted with this client.
• You can click on any team member’s number to view their conversation history with the client.

This gives you the full context, making it easy to align on what has been said or promised.

Viewing on Activity Timeline

All WhatsApp chat sessions are automatically summarized and logged to your team’s Activity Timeline, so you can easily review everything at a glance.

To view WhatsApp chats across all leads and team members:

1. Go to your Activity Timeline on Privyr web.
2. You’ll see WhatsApp Conversations listed alongside other follow-up activities.
3. Apply Filters to view only WhatsApp Conversations. You can also filter conversations by date or team member.
4. Each timeline entry will show:
   • The number of messages exchanged in that session
   • Who initiated the conversation
   • Whether the lead or your team member responded

This gives you a complete overview of all WhatsApp activity across your entire team and client base.

Which WhatsApp chats are tracked

Once a team member’s WhatsApp Business number is connected to Privyr, chats are automatically logged only when the phone number is linked to an existing lead in Privyr.

This prevents your team member’s personal conversations (with family members or personal contacts) from being accessed through Privyr.

If a WhatsApp conversation isn’t linked to a lead, the chat will not be logged or visible in Privyr, ensuring your team’s privacy.

Tracking All Conversations

If your team uses dedicated business numbers, and you want all leads from WhatsApp to be tracked automatically, you can enable our Automatic WhatsApp Contact Import feature.

This will automatically create a new lead in Privyr whenever a new WhatsApp conversation is initiated by you or a prospect.

Managing your WhatsApp Connection

Refer to the relevant sections in our Using WhatsApp Business Automations with Privyr guide for detailed steps on disconnecting and troubleshooting your WhatsApp Business number.

• Disconnecting your WhatsApp Business Number from Privyr
• Troubleshooting
• Unsupported Countries

Once a number is disconnected, Privyr will no longer have access to new conversations from that number.