Terms of Service

Thank you for your interest in Privyr Pte. Ltd. (“Privyr”, “we” or “us”). By registering an account or accessing any Privyr services (“Services”) available via Privyr websites and/or mobile application (“App”), you agree to all the terms and conditions (“Terms”), together with any amendments, of this Terms of Service Agreement (“Agreement”). If you are using the Service on behalf of a company or other entity (“Company”), then you are agreeing to all these Terms on behalf of that Company, and you represent and warrant that you have the authority to bind the Company to this Agreement. In that case, “you” and “your” refers to you and that Company.

Subscription and Pricing

When you register an account, you will receive a trial period of 14 days (unless otherwise stated) free of charge for which no credit card details nor payment will be required. Your free trial account will expire automatically unless you choose to opt-in to a subscription plan. There is no need to cancel it if you do not wish to continue using Privyr after your free trial ends.

Should you choose to subscribe, the Subscription Fee will only be charged at the end of the free trial period and shall be charged via credit card in full and in the currency specified for the Subscription Plan selected (unless otherwise arranged on a case-by-case basis at our sole discretion). Your Subscription Fee will remain fixed during your Subscription Term and includes access to all existing features.

When you pay by credit card, you authorise us to charge your credit card or bank account for all fees payable during the Subscription Term. You further authorise us to use a third party to process payments, and consent to the disclosure of your payment information to such third party.

Your subscription will be automatically renewed at the amount and frequency as specified in your selected Subscription Plan (e.g. monthly, yearly, or another period), until cancelled. You may cancel your Privyr subscription at any time without penalty, after which you will no longer be billed. If you cancel your subscription, you may continue to use your subscription until the end of your then-current Subscription Term.

Data and Privacy

In order to register an account, you must submit contact information such as your name, email address, and phone number as it is used to verify, secure, and access your account. To keep you logged in, we use cookies on the site and similar tokens in the app. Our server software may also store basic technical information, such as your IP address, in memory or logs.

Through Privyr Services, you will have the option to import and create leads. This leads data, along with the aforementioned data and contact information submitted by or for you to the Privyr Services, including electronic data and information submitted by or for you through your use of third-party applications, or collected and processed automatically by or for you using the Privyr Services is herein referred to as “Your Data”.

Your Data may be used to deliver, maintain and improve our services, including for troubleshooting, data analytics, testing, research, statistical and survey purposes. We may also use Your Data to contact and provide you with Services that you request, develop new Services, suggest personally relevant features, and to keep our services, business, and users safe and secure.

Where required by law, we may disclose Your Data in response to subpoenas, court orders, or other legal requirements; to exercise our legal rights or defend against legal claims; to investigate, prevent, or take action regarding illegal activities, suspected fraud or abuse, violations of our policies; or to protect our rights and property. We will carefully review all requests to ensure that they are legally valid and are limited to the data that law enforcement agencies require for their specific legal purposes.

You will always have full ownership and control over Your Data and can choose to delete it at any time. Privyr will never sell, share, or make Your Data accessible to any third parties unless it is necessary to do so in order to provide you the Services or we are required to by law or by valid legal process.

For any reason or no reason at all, you may terminate this Agreement at any time by sending us an email at support@privyr.com to delete Your Data and Service account. Deleted information may be kept in backups for up to 90 days. Backups are encrypted and are only accessed if needed for disaster recovery.

Data Security

We implement a variety of security measures to help keep Your Data secure. Your Data is fully encrypted in transit (TLS 1.2 via HTTPS) and in the database (256-bit Advanced Encryption Standard). We’re committed to using the highest grade technology to secure and protect Your Data.

Account Security

Privyr offers a secure login process with one-time passwords (“OTP”) via email or SMS. You are solely responsible for controlling who has access to your account by limiting access to your computers and devices, and with whom you share your OTP code(s) with for multiple device logins.

Third-Party Services

The Services include features and/or functionality that interoperate with online services operated by third-parties (“Third-Party Services”), pursuant to agreements between Privyr and the operators of such Third-Party Services (such agreements, “Third-Party Agreements” and such operators, “Operators”) or through application programming interfaces or other means of interoperability made generally available by the Operators (“Third-Party APIs”) which Privyr does not control. Third-Party Agreements and Third-Party APIs (and the policies, terms and rules applicable to Third-Party APIs) may be modified, suspended or terminated at any time. Privyr shall have no liability with respect to any such modification, suspension or termination. You are responsible for ensuring that your use of the Services in connection with any Third-Party Service complies with all agreements, policies, terms and rules applicable to such Third-Party Service.

No Unlawful or Prohibited Uses

As a condition of your use of the Service, you will not use the Service for any purpose that is unlawful or prohibited by this Agreement. You may not use the Service in any manner that in our sole discretion could damage, disable, overburden, impair or interfere with any other party’s use of it. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Service. In addition, you agree not to use false or misleading information in connection with your account, and acknowledge that we reserve the right to disable any account with a profile which we believe (in our sole discretion) is false or misleading (including a profile that impersonates a third party).

Modification and Termination of Services

Privyr reserves the right to modify, update or discontinue our Services, or any features or portions thereof, without prior notice. You agree that we can suspend or terminate your right to access our Services at any time without notice, obligation or liability to you should you be found in violation of the Terms.

You may also terminate this Agreement at any time, for any reason or for no reason, by deleting your account through the Service and/or sending us an email at support@privyr.com to delete Your Data.

Limitation of Liability

To the fullest extent allowed by applicable law, you agree to indemnify and hold Privyr and its affiliates, employees and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) resulting from or in any way related to any third party claims relating to (a) your use or misuse of the Services (including any actions taken by a third party using your account); (b) errors in the content or interruptions in the Services; (c) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Services; (d) any unauthorised access to or use of our servers and/or any and all personal information and/or financial information stored therein. In the event of such a claim, suit, or action (“Claim”), we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).

Arbitration Agreement

Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SAIC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause.

The Tribunal shall consist of one arbitrator, and the language of the arbitration shall be in English.

Applicable Law and Jurisdiction

This Agreement shall be governed by the laws of Singapore without regard to its conflict of laws provisions.

Your Data may be processed, stored, and used outside of the country in which you are located. Data privacy laws vary across jurisdictions, and different laws may be applicable to Your Data depending on where it is processed, stored, or used.

Updated on July 28, 2020

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